Frequently Asked Questions

How long does delivery take?

Orders will be open for a two-week window period, once this window period has closed, orders will take 4 to 6 weeks to be delivered to the school.

What is the Returns Policy?

We ensure that all products are of high quality before they are delivered to customers. Should your item be defective then please contact Bianca on +27 (0) 87 285 5837 or email us at uniform@generationschools.co.za. All defective item returns are to take place within 14 days of delivery. A replacement item will be sent to you accordingly.

Refund/Exchange Policy?

Unfortunately, we do not allow refunds or exchanges. All items are ordered and manufactured according to online orders. Should an item need to be exchanged due to incorrect sizing, shipping costs will be for the parent’s account.

Who do I contact when I need assistance with my order, or if I am experiencing issues placing an order?

You can contact Bianca at uniform@generationschools.co.za or on +27 (0) 87 285 5837.

I want to start a new account. How do I do this?

Either navigate to Account Details located on the top menu or simply click the button below to create your account. You are also able to create an account when checking out your order.

Create Your Account

What is the sizing guide?

How To Fit

 

How to get the right fit

To measure your clothing size follow these instructions:

  1. HEIGHT

Measure from the heel to the top of the head to determine the height. Height should only be used as a measurement for Kids sizing (up to 13-14YRS).

  1. CHEST

To get the right size run a flexible tape measure across the fullest area of your chest, holding the tape measure horizontally.

  1. WAIST

Measure around the narrowest part of the waist, keeping the tape horizontally.

  1. HIP

Stand with your feet together and measure around the fullest point of the hip, keeping the tape measure horizontally.

  1. INSEAM

Measure from your crotch to the bottom of your leg. Be aware that the inseam measurements are based on a regular inseam.

How do I know if my order has gone through?

Once you’ve successfully placed your order, you will receive a confirmation email to your email address used on the order to say that your order has been placed. If you haven’t received an email from us – ensure that your email address is correct or check your spam folder.

Do you keep credit card details?

We do not store any credit card information and all card payments will be validated through your bank. All online purchases are secured.